Personal Phone Alert and Problem Analysis:
Managed Services has developed processes wherein the alerts coming in from Servers are segregated into Critical and Non-Critical categories. Every Server sends about 10-15 alerts per day and categorizing these alerts is a time consuming process that requires skilled staff.
On receiving a Critical alert, Missing Link will look into the provisioning system and makes a personal phone call alerting you about the occurrence of that Critical event. This call is made within 30 minutes of receiving the alert. Subsequently our expert team swings into action to analyze the cause of the problem and document the steps for resolution. Our Alert Escalation Service is very customizable to your company needs, we can contact multiple individuals or resolve the issue immediately with prior consent.